In the British parliament, politicians are alleged to go robotic on several counts but news making a buzz that their parliament now teems with real and perfectly wired robots.
In recent times, robots have even testified before authorized committees.
And then a respectable MP even utilized the chatbot to pen down speeches on the former’s behalf, in the House of Commons.
Therefore, simply to double up the festive cheer in Britain and also capture a futuristic view reigned in by AI-centric overlords, the technocrats simply roped in the ChatGPT to accept a series of questions from their PM.
Open AI is the artificial intelligence company that has designed the ChatGPT which would simulate human talks based on practice from human writing and training.
The chatbot is presently under construction and the designers have acknowledged some limitations too which also has “plausible-sounding but incorrect or nonsensical answers” and then, this is “excessively verbose”.,
But could it be a politician? The below-given draft is an insight into our experience as a result of robots acting like politicians.
Firstly, such chatbots are designed to be pretty civilized. We ought to recall the heated deliberation between Boris Johnson and Sir Keir Starmer, a prominent Labour leader.
During the red-hot moments, Mr. Johnson termed Sir Keir a “pointless human bollard” and “Captain Crash-A-Roony Snooze Fest”.
Sir Kier countered Mr. Johnson as “totally deluded” and “totally failing”.
Quite an exercise to broaden our vocabulary dear readers.
‘Thank you, Boris, have a good day
But when scholars asked ChatGPT to script an exchange between these two, the response framework turned out to be distinct.
The amazing beginning was, “Good morning, Keir. How are you today?”
The reply was “Good morning, Boris. I’m doing well, thank you. How are you?”
The conversation cascaded further as;
“I’m doing well, thank you. So, Keir, I wanted to talk to you about the government’s plans for Brexit.”
“Yes, I’d be happy to discuss that with you. What specifically do you want to know?”
“Well, we’ve been working on a new trade deal with the European Union, and I wanted to get your thoughts on it.”
The exchange gets along in this scope, with both men sharing a cordial bond and showing a willingness to work together in their national interest “regardless of political differences”.
“Thank you, Boris. Have a good day,” robot Sir Keir wraps up the discourse.
Now dear readers, to all those who keep Brexit debates in Parliament, fresh in mind, such a display of inherent goodwill will appear outlandish. And so is the questions streamed to the former PM.
Nevertheless, when the tech lovers asked the Chatbot to letter a “fiery exchange” that took place between these two politicians, in reality, they were gently admonished.
The chatbot reflected, “I’m sorry,” but I am not programmed to create inflammatory content.”
Also, as of now, Chatbot is infused with the knowledge that is up to 2021, and therefore, we would not be able to carry out any simulation involving current PM Rishi Sunak.
Further, the chatbot was asked to write the maiden speech for an MP which he would deliver in the House of Commons. The outcome was pretty phenomenal.
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‘Churchillian’
The programmed MP, i.e. the chatbot admires the Parliament initially as “an esteemed body”.
Next, they indicate their bashfulness as developers placed so much trust in them and they vow to “serve to the best of my ability”.
As for the people of their constituency, that is praised as “diverse and vibrant”.
Circuited MPs assert that they will always uphold the interests of their constituency and pledge to work “across party lines to find solutions to challenges we face”.
Now dear readers, this was awe-inspiring. The speech was found pretty similar to what MPs occasionally write and address their parliament with, just a handful of references to local football club was missing.
Conservative MP for Bosworth Luke Evans asked the device to compose a “Churchillian speech on the state of the United Kingdom over the last 12 months” and read out the 324-word script to MPs.
The speech praises the government for “its success in managing the economy” and “implementing its ambitious plan for Brexit”.
In the ending lines, a quote from Winston Churchill who emerged as a popular wartime leader: “Success is not final, failure is not fatal: it is the courage to continue that counts”, before adding: “I believe that the UK has shown that courage over the past 12 months.”
ChatGPT is restricted to “express political opinions or engage in political activism”.
So, we are not destined to see these appearing on ballot papers shortly.
And this also implies that the politicians like Rishi Sunak and Keir Starmer are in secure jobs…at least for now.
As for the last thrilling word given to the chatbots, jovial minds enquired if the bot would become a prime minister any day and the reply was, “Overall, while it is theoretically possible for a robot to be the prime minister of a country, it would be a challenging task and would likely require significant advancements in artificial intelligence and decision-making capabilities.”
Such a reply is well-measured and is coloured with germs that any typical political with quiet ambitions would have.
Bots Designed For Hotels And Hospitality Industry And These Sum up Numerous Benefits:
Such is the technology that is developed on the sidelines of Artificial Intelligence and Machine Learning. Today bots are widely used by numerous companies and hotels have found a range of uses for them. Such uses unlock many advantages on many levels and this results in an enhanced guest experience too which help retain guests’ loyalty.
Simply put, prime chatbots are designed to redefine the hotel industry which is always full of queries and requests. As such, chatbots simply shorten the gap between hotel guests and services and this ensures swift communication too.
Following are some of the express advantages which chatbots have unlocked to the hospitality world:
1). Chic And Flexible Booking Experience:
With agile chatbots occupying the hotel industry, booking inquiries are being handled in a more managed way and it results in rich visitors’ loyalty. At the front desk, the staff can now be the chatbots that would engage the visitors in steady conversation meant for booking queries.
These chatbots are AI-centric and are meant to augment conversation through Natural Language Processing (NLP) and this enchanting ecosystem results in concise customer interactions in a controlled way.
Clearly, the guests in the hotel room find a huge convenience as they chat with such bots while lounging in rooms.
2). Data Reserve For Specific Solutions:
When the customers speak to chatbots for their queries, it helps in building “A Mine Of Shining Digital Data”. Although, such factors are still in the beginning phase the explicit amalgamation of IoT devices and analytics aids hotel management immensely.
When they leverage the input from customers, they can easily eye a hike in their earnings, and the data collected from customers will act a fuel for fruitful business decisions. This will also help the hospitality brand to garner greater customer loyalty in a short time.
3). Ensures Swift Communication:
People hate to wait and want a quick fix to their solution when he or she faces an issue with your service.
Hence, we have a chatbot embedded into our customer support software. With this, our guests are empowered to interact and with Natural Language Processing, chatbots can easily interpret queries and respond to them and the concerned staff would initiate the necessary action.
A slew of businesses now fit the chatbots in their smartphone apps as well as on their website which saves customers’ time in waiting and can get in touch quickly.
Here, WhatsApp chatbot has emerged as the best communication medium for customers. We can invoke this easily and this can be put into any of the prevalent IT frameworks which are common across enterprises.
A range of mundane tasks get the supreme feel of automation like fixing bugs in some items, recommending customers as per their preference, and responding to the regular set of questions and the list is long.
The shift timings for our hotel staff may end after some hours but our chatbots remain devoted to the work 24/7 without taking off or dozing off. These machines deal with customer queries and resolve their issues all the time.
As a result, customers get immense satisfaction as their queries are answered and get resolved quickly and they don’t have to wait for a longer period which would annoy them.
5). Saves Time And Are Friendly to Pocket:
People often think about huge investments being involved in getting hold of such technology. However, we have the study of Retail Dive which lifts our spirits as RoI is pretty incredible.
6). Reduced People To People Interactions:
We can easily slash the time of our staff when we place chatbots and this helps save a huge amount of money, else the staff would spend much time otherwise.
By putting the chatbots in place of customer support staff, we can also reduce the interaction time frame on many channels such as phone calls, social media, and other messaging apps and this is a widely acknowledged aspect of a typical chatbot.
7). Tedious Tasks Vanish From The Scene:
Many tasks are there which are time-consuming and repetitive which annoys the workforce. But then, a bot is pretty obedient and is designed to tolerate even the rude behaviour of guests.
In line with the above point, chatbots can be best used to reduce the stress of customers. As the issues they flag, get resolved quickly and such versatility ingrained into efficiency in service makes them full of gratitude.
Well, dear readers, there are many chatbots that have sprung into prominence and especially in the hospitality industry, such are widely celebrated and are the wheels of revenue generation. Adina is an iconic chatbot that is powered by AI technology and is developed by Ai Welcome Inc to redefine the hotel service.
There are 5 fronts of hospitality on which Adina is made functional, i.e. housekeeping, maintenance, front desk, bell desk, and food and beverage. However, the room booking aspect is not programmed into this chatbot while efforts are on to include many features.
When you strive to deliver outstanding customer experience, AI technology should be considered.
With precise use of AI technology, we can decipher customers’ preferences and learning and we can thus unroll palatable solutions across devices and channels. Finally, the dynamism of AI and ML also helps us to remove frustration and longer waiting times. Chatbots can be designed to suit a niche and company and any set of specific purposes.
